ESSENTIAL FUNCTIONS

Demonstrates knowledge of redesigning clinical processes to improve efficiency and patient care, while providing day-to-day administration of clinical information systems.
Provides quality first line support and guidance to employees who use clinical applications.
Initially troubleshoots all nursing & Provider complaints and works towards a timely resolution to all problems using all available resources.
Coordinates on-going support and direction in the proper use of the clinical application for new employees.
Provides necessary on-going training, support, and direction for hospital employees & Providers so they can productively use the clinical information system.
Provides training to hospital super users to assist in the orientation of new employees and in the training of employees during enhancements/upgrades within the clinical applications.
Responsible for drafting and updating written recommendations for changes in policies and procedures for applicable clinical applications.
Organizes, plans, and recommends resources to most efficiently implement solutions and takes a pro-active role in relation to project progression.
Communicates pertinent information to all employees who use the clinical applications in order for them to have the knowledge, direction, and tools to maximize their effectiveness in working towards a common end- goal.
Develops and maintains good working relationships and interacts positively and productively with teams across organizational lines.
Demonstrates well developed problem solving, analytical, customer service, and oral and written communication skills.
Be aware of audience and adjust accordingly.

ORGANIZATIONAL EXPECTATIONS

Provides a positive and professional representation of the organization.
Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
Participates in ongoing quality improvement activities.
Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
Complies with organizational and regulatory policies for handling confidential patient information.
Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.

Required Skills

Bachelor's of Nursing from an accredited educational institution
Knowledge of all phases of the project development cycle
Knowledge of systems analysis and design techniques
Knowledge of documentation needs and techniques
Knowledge of clinical application systems
Knowledge of structured systems methodologies
Ability to design, conduct, and evaluate systems testing
Ability to research and evaluate the suitability of automation software and hardware products
Ability to establish and maintain effective working relationships
Ability to communicate effectively orally and in writing
Ability to lead, coordinate the activities of, and provide technical support to project teams
Ability to plan, oversee, and evaluate the work of technical subordinates

Required Experience

Minimum Education

Graduate from an accredited Nursing Program. Bachelor of Science in Nursing required. Master’s Degree preferred.

Minimum Work Experience
- Minimum of five years frontline nurse (multiple and diverse clinical experience), and Leadership experience preferred. Minimum 5 years’ experience working with Physician Providers in a Hospital setting.
- Required Licenses
- Registered Nurse
- Currently Licensed by the State of Kentucky as a registered nurse.

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